Frequently Asked Questions
Welcome to My Clean Supplies! We’re here to help you find the highest-quality cleaning supplies for your needs. Please explore the sections below to find answers to your frequently asked questions.
About Us
At My Clean Supplies, we specialize in offering top-notch cleaning products to meet your specific needs. Visit our About Us page to learn more about our mission, values, and how we work to provide exceptional service to our customers.
Authorized Dealer
Are you an authorized dealer for your products?
Yes, we are authorized dealers for all the brands we carry. Please see our Brands section in the main menu to explore the trusted brands we work with.
Ordering and Shipping
What happens after I place an order?
Once you place an order, you will receive a confirmation email. If the items are in stock, they will usually ship within five business days.
Can I track my order?
Absolutely! You’ll receive tracking details via email once your items are shipped.
What if I don’t receive a tracking email?
If you haven’t received tracking information within five business days, please reach out to us at support@mycleansupplies.com or via our Contact Us page.
Shipping Time Guarantees
Please note that we cannot guarantee shipping times, as these are subject to change. The shipping estimates provided are approximate, and we recommend keeping this in mind when planning your order.
Returns
What is your return policy?
Your satisfaction is our priority. If you're not fully satisfied with your purchase, please contact us. We will work with you to arrange an exchange, replacement, or refund within 30 days of your order. For details on brand-specific policies, please refer to the Product Page.
Damaged or Defective Items
If your order arrives damaged, we will assist in resolving the issue, whether it’s through replacement parts or redelivery.
Where can I find the full return policy?
You can find our complete Shipping & Return Policy at the bottom of our website, detailing all our return and exchange procedures.
Before Making a Purchase
What should I consider before making a purchase?
Before placing your order, ensure that the cleaning products you're interested in are suitable for your intended use. My Clean Supplies cannot be held responsible if the product does not meet your specific needs after purchase.
Additional Considerations
Carefully review the product details and specifications before purchasing. If you have any questions or need assistance, feel free to reach out to us via email or live chat. We’re happy to guide you in making informed decisions.
Payment Methods
What payment methods do you accept?
We accept a variety of payment options, including credit/debit cards and secure online payment platforms, ensuring a smooth transaction process for our customers.
Customer Support
How can I contact customer support for further assistance?
You can reach our dedicated customer support team via phone, email, live chat on our website, or the contact form provided. We are here to help with any questions or concerns you may have.
Inspecting Your Delivery
What should I do if my delivery arrives damaged?
Upon receiving your order, check the packaging for any signs of damage. If you notice damage, take photos of the package before opening it and report it to us within five days of delivery. If the damage is from the carrier, they will handle the issue at no cost to you.
Missing Parts or Damaged Deliveries
Please check your delivery contents as soon as it arrives. If anything is missing or damaged, send us photos of the issue along with your order number to support@mycleansupplies.com. We’ll work with our suppliers to resolve the issue as quickly as possible.